Terms of service

TERMS OF SERVICE

Effective Date: February 20, 2026

This English version is provided for convenience only. In case of discrepancies, the German version shall prevail.

1. Overview

This website is operated by GrandOuvert. Throughout the site, the terms “we”, “us” and “our” refer to GrandOuvert.

GrandOuvert offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

If you do not agree to these Terms, you may not access the website or use any services.

2. Seller Information

GrandOuvert
Torsten Jaehnig
Königsiepen 17
45259 Essen
Germany
E-mail: torsten.jaehnig@directbox.com

Small business pursuant to §19 German VAT Act (UStG) – no VAT charged or shown separately.

3. Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence.

You agree to provide accurate, complete and current information for all purchases and account registrations.

You are responsible for safeguarding your account credentials and for all activities conducted under your account.

Accounts may not be transferred, sold or assigned.

4. Products

We make every effort to display products as accurately as possible.

However, we cannot guarantee that your device’s display of colors or images will be accurate.

All product descriptions and prices are subject to change without notice.

We reserve the right to discontinue any product at any time.

Products are sold primarily for private use and not for commercial resale unless expressly agreed.

5. Orders and Contract Conclusion

By placing an order, you submit a binding offer to purchase the selected product.

A contract is concluded only once we accept the order and confirm shipment or payment processing.

We reserve the right to refuse or cancel orders at our discretion, particularly in cases of pricing errors or suspected misuse.

Returns are governed exclusively by our Refund Policy.

6. Prices and Payment

All prices are those valid at the time of order confirmation.

Unless otherwise stated:

  • Prices do not include shipping costs

  • Prices do not include customs duties or import taxes

  • No VAT is charged in accordance with §19 UStG

Payment must be made using the payment methods offered during checkout.

You confirm that:

  • You are authorized to use the selected payment method

  • All payment information provided is accurate

  • You will bear all charges incurred

7. Shipping and Risk Transfer

Shipping is carried out from Germany via DHL or Deutsche Post.

Delivery times are estimates and not guaranteed.

Risk of loss passes to the customer once the goods are handed over to the shipping provider.

We are not liable for delays caused by:

  • Shipping carriers

  • Customs procedures

  • Force majeure events

Further details are provided in our Shipping Policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

  • Designs

  • Graphics

is the intellectual property of GrandOuvert or its licensors.

No content may be reproduced, distributed or used without prior written consent.

Unauthorized use may violate copyright and trademark laws.

9. Optional Tools and Third-Party Services

We may provide access to third-party tools or links.

We do not monitor or control such services and assume no responsibility for:

  • Their content

  • Their accuracy

  • Their availability

Use of third-party services is at your own risk.

10. User Feedback

If you submit feedback, comments or suggestions, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce and publish such feedback.

You confirm that your submissions:

  • Do not infringe third-party rights

  • Are not unlawful or defamatory

  • Do not contain malicious software

We are not obligated to compensate for submitted feedback.

11. Errors and Omissions

Occasionally there may be typographical errors, inaccuracies or omissions related to product descriptions, pricing or availability.

We reserve the right to correct such errors and to cancel orders if necessary.

12. Prohibited Uses

You may not use the Service:

  • For unlawful purposes

  • To violate any applicable laws

  • To infringe intellectual property rights

  • To transmit malware or harmful code

  • To engage in harassment, fraud or deception

  • To interfere with security features

We reserve the right to terminate access for violations.

13. Termination

We may terminate or suspend your access to the Service at any time without prior notice if you breach these Terms.

Obligations and liabilities incurred prior to termination remain unaffected.

14. Disclaimer of Warranties

The Service and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, secure or error-free use of the Service.

Statutory warranty rights remain unaffected.

15. Limitation of Liability

To the fullest extent permitted by law, GrandOuvert shall not be liable for indirect, incidental or consequential damages arising from the use of the Service.

This limitation does not apply in cases of:

  • Intent

  • Gross negligence

  • Personal injury

  • Mandatory statutory liability

16. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany.

Mandatory consumer protection provisions of the customer’s country of residence remain unaffected.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

constitute the entire agreement between you and GrandOuvert.

GrandOuvert offers this website, including all information, tools, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

If you do not agree to these Terms, you may not access the website or use any services.

2. Seller Information

GrandOuvert
Torsten Jaehnig
Königsiepen 17
45259 Essen
Germany
E-mail: torsten.jaehnig@directbox.com

Small business pursuant to §19 German VAT Act (UStG) – no VAT charged or shown separately.

3. Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence.

You agree to provide accurate, complete and current information for all purchases and account registrations.

You are responsible for safeguarding your account credentials and for all activities conducted under your account.

Accounts may not be transferred, sold or assigned.

4. Products

We make every effort to display products as accurately as possible.

However, we cannot guarantee that your device’s display of colors or images will be accurate.

All product descriptions and prices are subject to change without notice.

We reserve the right to discontinue any product at any time.

Products are sold primarily for private use and not for commercial resale unless expressly agreed.

5. Orders and Contract Conclusion

By placing an order, you submit a binding offer to purchase the selected product.

A contract is concluded only once we accept the order and confirm shipment or payment processing.

We reserve the right to refuse or cancel orders at our discretion, particularly in cases of pricing errors or suspected misuse.

Returns are governed exclusively by our Refund Policy.

6. Prices and Payment

All prices are those valid at the time of order confirmation.

Unless otherwise stated:

  • Prices do not include shipping costs

  • Prices do not include customs duties or import taxes

  • No VAT is charged in accordance with §19 UStG

Payment must be made using the payment methods offered during checkout.

You confirm that:

  • You are authorized to use the selected payment method

  • All payment information provided is accurate

  • You will bear all charges incurred

7. Shipping and Risk Transfer

Shipping is carried out from Germany via DHL or Deutsche Post.

Delivery times are estimates and not guaranteed.

Risk of loss passes to the customer once the goods are handed over to the shipping provider.

We are not liable for delays caused by:

  • Shipping carriers

  • Customs procedures

  • Force majeure events

Further details are provided in our Shipping Policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

  • Designs

  • Graphics

is the intellectual property of GrandOuvert or its licensors.

No content may be reproduced, distributed or used without prior written consent.

Unauthorized use may violate copyright and trademark laws.

9. Optional Tools and Third-Party Services

We may provide access to third-party tools or links.

We do not monitor or control such services and assume no responsibility for:

  • Their content

  • Their accuracy

  • Their availability

Use of third-party services is at your own risk.

10. User Feedback

If you submit feedback, comments or suggestions, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce and publish such feedback.

You confirm that your submissions:

  • Do not infringe third-party rights

  • Are not unlawful or defamatory

  • Do not contain malicious software

We are not obligated to compensate for submitted feedback.

11. Errors and Omissions

Occasionally there may be typographical errors, inaccuracies or omissions related to product descriptions, pricing or availability.

We reserve the right to correct such errors and to cancel orders if necessary.

12. Prohibited Uses

You may not use the Service:

  • For unlawful purposes

  • To violate any applicable laws

  • To infringe intellectual property rights

  • To transmit malware or harmful code

  • To engage in harassment, fraud or deception

  • To interfere with security features

We reserve the right to terminate access for violations.

13. Termination

We may terminate or suspend your access to the Service at any time without prior notice if you breach these Terms.

Obligations and liabilities incurred prior to termination remain unaffected.

14. Disclaimer of Warranties

The Service and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, secure or error-free use of the Service.

Statutory warranty rights remain unaffected.

15. Limitation of Liability

To the fullest extent permitted by law, GrandOuvert shall not be liable for indirect, incidental or consequential damages arising from the use of the Service.

This limitation does not apply in cases of:

  • Intent

  • Gross negligence

  • Personal injury

  • Mandatory statutory liability

16. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany.

Mandatory consumer protection provisions of the customer’s country of residence remain unaffected.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

constitute the entire agreement between you and GrandOuvert.